Política de envío

Order Processing & Shipping Time

• All orders are processed within 3-5 business days after payment is received.

• Orders placed on weekends or holidays will be processed on the next business day.

• Due to high demand, shipping times may vary based on order volume and location.

Estimated Delivery Times

• United States: 7-20 business days

• Canada: 10-25 business days

• International Orders: 10-30 business days (depending on location)

• Please note that delivery times may be impacted by customs delays, carrier issues, or unforeseen circumstances.

Tracking Information

• A tracking number will be provided via email once your order has shipped.

• Tracking updates may take a few days to reflect in the system.

• If your tracking status has not updated within 10 days, please contact our support team.

International Shipping & Customs

• We are an international company working with suppliers worldwide, including China.

• Customers are responsible for any customs fees, duties, or import taxes required by their country.

Lost or Delayed Packages

• If your package is significantly delayed, please reach out to our support team.

• We are not responsible for delays caused by customs, carrier issues, or incorrect shipping information provided at checkout.

Order Changes & Cancellations

• Once an order is processed, it cannot be canceled or modified.

• If an order has already shipped, it is ineligible for cancellation or refund.

For any shipping-related inquiries, please contact us at info@elvessa.shop

Elvessa Customer Support