Política de reembolso

Return Policy

We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return. All returns are evaluated on a case-by-case basis, and we do not accept returns due to sizing issues. Customers are responsible for return shipping costs, and a 40% restocking fee will be deducted from any approved refund. Final sale items are non-returnable.

Return Eligibility

To qualify for a return, items must be:

In original condition (unworn, unused, with tags)

Returned in original packaging

Accompanied by a receipt or proof of purchase

To begin a return request, contact us at support@elvessa.shop. Approved returns must be sent to:
6138 Fairbourne Ct, Hanover, MD 21076

Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can make it right.

Non-Returnable Items

The following items are not eligible for return:

Perishable goods (e.g., food, flowers, plants)

Custom or personalized products

Personal care items (e.g., beauty or hygiene products)

Hazardous materials (e.g., flammable liquids or gases)

Gift cards

Final sale items

If you're unsure about an item’s eligibility, contact us at support@elvessa.shop before placing your return request.

Exchanges

To exchange an item, we recommend placing a new order once your return is approved, as this is the fastest way to ensure availability.

European Union 14-Day Cooling-Off Period

For EU customers, you have the right to cancel or return your order within 14 days of delivery for any reason. Items must meet our return eligibility criteria.

Refunds

If your return is approved and received in acceptable condition, we will issue a refund to your original payment method within 10 business days. Additional time may be required by your bank or credit card provider to process the refund.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, please reach out to support@elvessa.shop.